T5: BPM 101: An Introduction to Business Process Management and BPM Systems

Get up to speed on BPM in one day. Come to this course to learn the key terms, concepts, methodologies, techniques, and technologies in the BPM arena. What is a process? What is process management? What is Business Process Management? What is a Business Process Management System? What are the pros and cons of the different approaches to implementing BPM? Learn about the practices and the technologies that are making BPM the most exciting new approach to solving business problems with new technologies today.

• Process Modeling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Program Planning
• Key Skills, Roles and Responsibilities in implementing BPM

Instructor Comments:

This tutorial had 25 participants who were from a wide variety of industries and businesses. They were, naturally, data management professionals so this topic was new to them. The course provided a high-level overview of the entire BPM topic which was appropriate for this audience. As the facilitator, I was very pleased with the questions asked and insights that were shared during the day. Some participants struggled with the process modeling exercises as this was a different way of thinking than what they were accustomed to, but several of them said that it gave them new insights into their businesses.

The final exercise of the day, "The Koosh Ball Company" was a lot of fun and everyone gained a good understanding of the difference between process improvement and innovation. The group not only solved the problem, but excelled by performing the final run in half of the required time with zero defects! And, they came up with a unique variation of the most common solutions.

Since a large part of my background has been in the data management arena, I mentioned issues that arrise with BPM programs related to data management which is not part of the usual course material. I believe most of the participants gained new skills and understanding of the "other side of the business". As one person put it, the data people say "We love nouns" and the process peoples say "We love verbs" but it takes putting them together in intelligent ways to create value for the business.