Being a good ERP customer

ERP implementations are high dollar and high risk endeavors for businesses. There is plenty of evidence that if done correctly, the movement to an ERP system can provide strategic benefit for an enterprise. Unfortunately, there is also evidence that such an effort can become a death march that seems to never end. While much is advertised about the qualities, experience and methods of major ERP implementers/contractors, the success or failure of an ERP project can just as easily be driven by the actions of the customer. This presentation will focus on the steps a customer can take to minimize risk, save considerable time and money, and get the most from their ERP contractor. Case examples will include common errors, project controls, customization tradeoffs, and contractual protections.